Privacy policy

Tontorra is committed to protecting your privacy and strives to process your Personal Data in a transparent and confidential manner in compliance with the applicable regulations. This Privacy Policy concerns Personal Data of natural persons, in particular data that allow for the direct or indirect identification of a person.

It describes Tontorra's practices with respect to the information it collects from users who access its website at www.remcoev.com (‘Site’), or who otherwise share personal information with it (collectively: the ‘Users’). This Privacy Policy only applies to Tontorra services. By using our Site, you indicate that you accept its terms.

What is Personal Data?

Personal Data comprises all data relating to identified or identifiable natural persons.

A person is considered ‘identifiable’ if he or she can be directly or indirectly identified by one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

What Personal Data does Tontorra collect and use?

We collect two types of User data and information.

The first type of information concerns Personal Data. Such data consists of individually identifiable information from which a person can be traced with or without reasonable effort. This type of information concerns:

First name;
Surname;
Address details (for invoicing and delivery);
Bank details for processing the order and payment;
Email address;
Telephone number;
Certain data is collected through cookies: see our cookie policy.
Device Information: We collect Personal Data from your device. This data may include location data, IP addresses, unique identifiers (e.g. MAC address and UUID) and other information related to your activities on the site.

The second type of information is unidentified and non-identifiable information related to one or more User(s), which may be made available or collected as a result of your use of the Site (‘Non-Personal Data’). We are not aware of the identity of any User from whom Non-Personal Data has been collected. The Non-Personal Data collected may include aggregate data about your usage and technical data transmitted by your device, including certain software and hardware data (e.g. about the browser and operating system your device uses, your language preference, access time, etc) in order to improve the functionality of our Site and ensure its optimal functioning. We may also collect information about your activities on the Site (e.g. the pages you have viewed, your browsing habits, clicks, actions, etc). For more information on this topic, please also view our Cookie Statement.

Tontorra will collect and process the above data to the extent and where relevant for the purposes referred to in this Privacy Policy. We will not disclose your Personal Data to third parties, unless necessary for the execution of the contract you have concluded with us or if required by law. In the event of suspected fraud or abuse of the Site, we may hand over Personal Data to the competent authorities.

How does Tontorra use your Personal Data and how long do we retain it?

Your Personal Data will be used for the following purposes:

To create an Online Account;
To execute a Sales Contract;
Order Handling: to process orders and report the status of orders to you, the customer;
To finalise payment;
To provide you with proper customer service;
To ensure the best possible operation of our website/shop;
For marketing purposes;
To handle a question or complaint.
After anonymisation of the data, to compile statistics or conduct surveys on the number of visits to the various sections of the Site.
For statistical and analysis purposes to improve the site.
To protect our legitimate interests and to respect our financial and legal obligations.

By using the Site, you consent to the collection, storage, usage, disclosure and other utilisation of your Personal Data as described in this Privacy Policy.

Disclosure to third parties

We may disclose the data that you provide us to third parties if this is necessary for the fulfilment of the purposes described above.

Data you fill in while placing an order or sending a message will be stored on our Shopify processor's servers. Shopify hosts and manages our Site. It implements appropriate organisational and technical measures to protect Personal Data.

A link to SendCloud is used to process and ship our orders. SendCloud receives your address data (delivery address) from us in order to send/deliver the orders. Delivery in Belgium is performed by Bpost and/or DPD and/or PostNL.

Your online payments are processed by our partner Shopify.

Our link to the meta-platform makes it possible to link our products on social media to the Shopify product catalogue. User access to this link is restricted by a privacy setting but can be re-activated by changing the setting on the privacy banner.

We may also disclose information when we believe, in good faith, that it is useful or reasonably necessary to share such information in order to: (i) comply with applicable laws, regulations, legal processes or governmental requests; (ii) enforce our policies (including our Contract) and investigate possible violations thereof; (iii) investigate, detect, prevent or address illegal activities or other violations, suspected fraud or security concerns; (iv) establish and exercise our rights to defend against legal claims; (v) prevent harm to our rights, property or safety as well as to the rights, property or safety of our users, you or any third party; or (vi) cooperate with law enforcement authorities and/or where we deem it necessary to exercise intellectual property or other rights.

Marketing

We may use your Personal Data, such as your name, email address, telephone number, etc, ourselves or with the help of our third-party subcontractors to provide you with promotional materials relating to our services in which we believe you would be interested.

Out of respect for your right to privacy, these advertising materials will also offer you the opportunity to opt out of receiving future promotional materials from us. If you unsubscribe, we will remove your email address or phone number from our marketing list.

Please note that even if you have unsubscribed from our marketing emails, we may still send you other important email messages for which we do not offer you the opportunity to unsubscribe. They may include customer service messages or administrative communications.

Third-party data collection

Our policy deals exclusively with the use and disclosure of information that we collect from you. If you disclose your data to other parties or on other internet sites, other rules may apply to their use or disclosure of the information that you provide them. We therefore encourage you to read through the terms and conditions of all the external parties to which you provide information.

This Privacy Policy does not apply to the practices of companies that we do not own or manage or to individuals that we do not employ or direct, including the third parties to whom we provide information as set out in this Privacy Policy.

How long does Tontorra retain your data?

Tontorra will retain your Personal Data for as long as necessary to provide our services and to comply with our legal obligations and settle disputes.

What are my rights regarding my Personal Data?

Tontorra will use your Personal Data for specified purposes and will only collect the Personal Data necessary to achieve those purposes. We want to be as transparent and clear as possible about the activities for which we collect and use your Personal Data.

Below you can review your rights regarding your Personal Data:

Right to be informed: you have the right to be informed in a clear and transparent manner about the Personal Data that Tontorra processes from you and for what purpose this processing takes place.
Right of access: it is your right to know the Personal Data that Tontorra holds about you. Before granting access to the data, Tontorra may ask you for proof of identification.
Right to rectification: you have the right to require Tontorra to correct or complete any incorrect or incomplete Personal Data that it holds about you. You are responsible for the accuracy of the data when you provide it to Tontorra.

You can update your account information in your online personal account at any time.

Right to erasure: you can request the deletion of your Personal Data free of charge, in the following cases:
- The Personal Data is no longer necessary for the purposes for which it was collected and/or processed;
- You revoke your consent and there is no other legal basis for processing the Personal data;
- The Personal Data has been processed unlawfully;
- The Personal Data must be deleted in order to comply with a legal obligation incumbent on Tontorra;
- You object to the processing and there are no overriding compelling legitimate grounds, or;
- In case of direct marketing, you have the right to erase your Personal Data at any time
- The consequence of such a removal may well be that certain services of Tontorra can no longer be provided.
Right to restrict processing: you have the right to request that the processing of your personal data be restricted. This means that we may retain the data, but not process it further.
Right to withdraw consent: you may, at any time, withdraw your consent to the processing of Personal Data collected by Tontorra that you may have previously granted. For example, you can opt out of the newsletters and our marketing communications. Please note that a certain processing time is needed to process your request and that, in the meantime, you may still receive communications. Please also note that withdrawing your consent does not affect any processing carried out by Tontorra before your consent was withdrawn.
Right to object: you can exercise your right to object to the processing of your Personal Data for compelling and legitimate reasons by sending an email to webshop@remcoev.com.You can object at all times against the processing of your Personal Data for direct marketing purposes. However, you cannot object to the processing of your Personal Data if it is necessary for the performance of the contractual obligations.
Right to lodge a complaint: We ask you to contact us directly if you have a complaint about the processing of your Personal Data. You always have the right to lodge a complaint with the supervisory authority: the Belgian Data Protection Authority.

Exercise of your rights

If you wish to make a request regarding any of the above rights, please send an email to webshop@remcoev.com, accompanied by a copy of your identity card. We will try to respond as quickly as possible.

How is my Personal Data protected?

To protect your personal information, we take reasonable precautions and follow industry best practice to ensure that no Personal Data is improperly lost, misused, accessed, disclosed, altered or destroyed. Although we take all reasonable steps to protect all data, we cannot be responsible for the actions of persons who gain unauthorised access to or misuse our Site, and we cannot guarantee, either implicitly, explicitly or otherwise, that we will prevent such access.

Our Website may contain links, hyperlinks or references to other sites that Tontorra does not control and to which our Privacy Policy & Cookie Statement do not apply. Tontorra does not manage these sites and is therefore not responsible for the content of such websites, nor for the offers, products or services mentioned on them. We therefore recommend that you carefully read the privacy statement of each site you visit, as it may differ from our Privacy Policy & Cookie Statement.

What happens if the Privacy Policy is amended?

This privacy statement is tailored to the use of and capabilities on the Site. Any changes and/or modifications to the Site may result in changes to this Privacy Policy. We therefore reserve the right to change this Privacy Policy at any time. You will not be notified of any change. We recommend that you regularly consult this Privacy Policy. Changes and clarifications shall take effect immediately after being posted on the Site.

Cookie Policy

This Cookie Policy applies to the Tontorra Site. Tontorra uses cookies to make your browsing experience easier and more enjoyable. A further aim is to better adapt the content of the website to your needs and preferences.

We request your consent for the various types of cookies by means of a pop-up during your (first) visit to our website. You can always change your selection later by means of your browser settings. Clicking 'Agree' will explicitly consent to the use of the relevant cookies in accordance with this Policy. You can also specify your consent by type of cookie. You can always withdraw your consent by type of cookie or otherwise by altering your cookie settings.

What are cookies and what are they for?

A ‘cookie’ is a small piece of information that a website gives to your device when you view a website. Cookies are very useful and can be used for many different purposes. They can, for example, help you to navigate efficiently from page to page, to activate certain features automatically, to remember your preferences and to make your interaction with our Services faster and easier. Cookies are also used to tailor displayed advertisements to suit you and your interests and to compile statistical data on your use of our Services.

The Site uses different types of cookies. The Site only uses the cookies listed in the tables below, classified according to the types of cookies and their functionality.

ORIGIN

First-party cookies are cookies placed directly on the Site by Tontorra;

Third-part cookies are established by other online services that provide content on a page you view, for example by third-party data analysis companies that monitor and analyse our web access. As a result, when you visit or use the Site, certain information is sent to third parties.

DURATION

Session cookies are only temporarily stored during an Internet session so that you can use the system normally. These cookies will be removed from your device when the browser is closed;

Permanent cookies are only readable by the Site and stored on your computer for a certain period of time are not deleted when the browser is closed. These cookies are used when we need to know who you are to facilitate repeat visits, so that we can save your preferences for the next time you log in, for example.

FUNCTION/PURPOSE

These cookies are categorised according to the purpose for which they are collected and processed. Via the cookie settings on the Site you as a user always have full authority to determine which cookies you wish to accept.

Cookies do not contain any information from which your personal identity can be determined, but the Personal Data we store about you can be linked by us to the information stored in and obtained by cookies. Most web browsers are set to automatically accept cookies. However, you have the option of configuring your browser to accept or block cookies. You can also delete cookies at any time by means of your browser settings. Nevertheless, your visit to our Site will be significantly improved if cookies are not disabled. Disabling cookies may prevent some features of our site from working properly and may limit your online experience.

NECESSARY COOKIES Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the Site cannot work properly.
Name	Provider	Purpose	Retention period	Type
_pay_session	shop.app	This cookie is used in conjunction with the payment window. The cookie is necessary for making secure transactions on the Site.	Session	HTTP
_shopify_d	remcoev.com	The cookie is necessary for the secure checkout and payment function on the Site. This function is provided by shopify.com.	Session	HTTP
_shopify_m	remcoev.com	Stores the user’s cookie consent state for the current domain.	1 year	HTTP
_shopify_tm	remcoev.com	Stores the user’s cookie consent state for the current domain.	1 day	HTTP
_shopify_tw	remcoev.com	Stores the user’s cookie consent state for the current domain.	14 days	HTTP
_tracking_consent	remcoev.com	Stores the user’s cookie consent state for the current domain.	1 year	HTTP
bugsnag-anonymous-id	cdn.shopify.com	This cookie is used to detect errors on the Site – this information is sent to the Site’s support staff in order to optimize the visitor’s experience on the Site.	Persistent	HTML
cart_currency	remcoev.com	The cookie is necessary for the secure checkout and payment function on the Site. This function is provided by shopify.com	14 days	HTTP
cookietest	remcoev.com	This cookie is used to determine if the visitor has accepted the cookie consent box.	Session	HTTP
secure_customer_sig	remcoev.com	This cookie is used to store customer credentials securely when processing a purchase on the Site. The cookie is essential in making a secure online transaction.	1 year	HTTP
shopify_pay_redirect	remcoev.com	The cookie is necessary for the secure checkout and payment function on the Site. This function is provided by shopify.com	1 day	HTTP

FUNCTIONAL COOKIES
Name	Provider	Purpose	Retention period	Type
localization	remcoev.com	Holds the user’s timezone.	1 year	HTTP

PERFORMANCE COOKIES

Performance cookies are used to collect information on how internet users use our Site (pages visited, average duration of visit, etc.). This allows us to improve the overall performance of our Site.

Name

Provider

Purpose

Retention period

Type

MARKETING COOKIES Marketing cookies are targeting or advertising cookies used to collect information about users' browsing behaviour. Their purpose is to provide relevant content or advertisements that may interest the user of our Site.
Name	Provider	Purpose	Retention period	Type
_landing_page	remcoev.com	Stores visitor’s navigation by registering landing pages. This allows the Site to present relevant products and/or measure their advertisement efficiency on other websites.	Session	HTTP
_orig_referrer	remcoev.com	This cookie is used to collect information on a visitor. This information will become an ID string with information on a specific visitor – ID information strings can be used to target groups with similar preferences, or can be used by third-party domains or ad-exchanges.	Session	HTTP
_s	remcoev.com	Collects data on user behaviour and interaction in order to optimize the Site and make advertisement on the Site more relevant.	Session	HTTP
_shopify_evids	remcoev.com	Contains data on the consent of the shopping cart. This data is used for marketing purposes by promoting related products or for retargeting purposes.	Session	HTTP
_shopify_s	remcoev.com	Collects data on user behaviour and interaction in order to optimize the Site and make advertisement on the Site more relevant.	Session	HTTP
_shopify_sa_p	remcoev.com	Collects data on visitors’ behaviour and interaction. This is used to make advertisement on the Site more relevant. The cookie also allows the Site to detect any referrals from other websites.	Session	HTTP
_shopify_sa_t	remcoev.com	Collects data on visitors’ behaviour and interaction. This is used to make advertisement on the Site more relevant. The cookie also allows the Site to detect any referrals from other websites.	Session	HTTP
_shopify_y	remcoev.com	Collects data on user behaviour and interaction in order to optimize the Site and make advertisement on the Site more relevant.	Session	HTTP
_y	remcoev.com	Collects data on user behaviour and interaction in order to optimize the Site and make advertisement on the Site more relevant.	Session	HTTP

Cookies placed by third parties

Some of our webpages display content from external providers. To view this third-party content, you must first accept their specific terms and conditions. This includes their cookie policy, over which we have no control.

If you do not view this content, no third party cookies will be placed on your device. Disabling these third party cookies may cause communication problems with our Site.

For more information about cookies placed by third parties, we refer to their cookie policies as posted on their respective websites.

How can I change my cookie settings?

You can refuse to accept cookies or change your cookie settings at any time using your web browser.

Click the links below for more information:

You can delete cookies already installed on your computer or mobile device at any time, also via your web browser.

Allow or block cookies?

Most web browsers are set to automatically accept cookies. However, you have the option of configuring your browser to accept or block cookies. You can also delete cookies at any time by means of your browser settings. Nevertheless, your visit to our Site will be significantly improved if cookies are not disabled. Disabling cookies may prevent some features of our Site from working properly and may limit your online experience. However, this has no impact on the services offered or the information available.

Changes to this cookie policy

We periodically review and amend this cookie policy if necessary. The most recent version of our cookie policy will always be posted on our Site.

Before a potential change takes effect, your consent – if necessary – will be requested by means of a pop-up window on our Site during your next visit.

Disclaimer

General

Tontorra (BE0738805448) provides access to www.remcoev.com (‘Site’) and publishes texts, images and other materials on the Site that are provided by either Tontorra and/or third parties. Tontorra also reserves the right to modify content and/or remove parts of its Site at any time without having to give notice.

The information on the Site is intended to be non-binding and not a concrete offer for entering into a contract. A contract may only be concluded after Tontorra has accepted an order.

Limited liability

The products offered on the Site are offered without any warranty and/or right to accuracy. These products may change at any time without prior notification from Tontorra.

All content on the Site and, in particular, all prices on the Site are subject to typing and programming errors. No liability shall be accepted for the effects of such errors. No agreement shall be reached on the basis of such errors.

Copyright

All intellectual property rights concerning source files, indesign documents, logos and figurative marks, texts, Site, photos and other rights belong to Tontorra and/or its licensors.

Contact details

Any general questions about the Site or about the information we collect about you and how we use it can be addressed to us at webshop@remcoev.com.